Privacy Policy
Last updated: October 6, 2026
Codelini Rise Private Limited (CIN: U62010KA2024PTC195466, GSTIN: 29AAMCC2665G1ZD) ("Codelini", "we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, retain and protect your information when you visit www.codelini.com, use any of the products listed in the Products section of this website, or communicate with us on WhatsApp (together, the "Services").
1. Information We Collect
- Information you provide: name, email address, phone number, business name, and any other details you share when you contact us, sign up for a product, or message us.
- Messaging data: when you message us on WhatsApp, we receive your phone number, your WhatsApp profile name, the content of messages you send us (text, images, documents), and message delivery/read status.
- Usage data: browser type, device, operating system, IP address, pages visited and time spent, collected automatically.
- Cookies: small files stored on your device to keep the website working and to understand usage.
2. How We Use Your Information
- To respond to your enquiries and provide customer support.
- To send you messages you have requested or opted in to, such as order or account updates, appointment reminders, OTPs and service notifications.
- To send promotional messages, only where you have given explicit opt-in consent.
- To operate, maintain and improve our website and products.
- To prevent fraud and abuse, and to comply with legal obligations.
We do not use data received through WhatsApp for any purpose other than providing the Services you requested, and we do not use it to build profiles for advertising or sell it to anyone.
3. WhatsApp & Messaging Consent
- We only message you on WhatsApp after you have opted in, for example by messaging us first, ticking a consent box on one of our products, or agreeing in writing.
- You can opt out at any time by replying STOP to any of our messages, or by emailing [email protected]. After you opt out, we will only send messages that are strictly necessary for a transaction you started.
- Messages are delivered through the WhatsApp Business Platform operated by Meta Platforms, Inc. Your use of WhatsApp is also governed by WhatsApp's Privacy Policy.
4. Data Sharing
We do not sell, trade, or rent your personal information. We share it only with:
- Meta Platforms, Inc., as needed to deliver messages through the WhatsApp Business Platform.
- Service providers who host our infrastructure, send email, or process payments on our behalf, under confidentiality obligations and only to the extent needed.
- Authorities, when required by law, court order, or to protect rights and safety.
5. Data Retention
We keep personal information only as long as needed for the purpose it was collected, or as required by law. Messaging conversations are retained for up to 12 months for support and quality purposes and then deleted, unless you ask us to delete them sooner.
6. Data Security
We use appropriate technical and organisational measures, including encryption in transit, access controls and restricted access to production systems, to protect your information against unauthorised access, alteration, disclosure, or destruction.
7. Your Rights
Subject to applicable law, including India's Digital Personal Data Protection Act, 2023, you may access, correct, or erase your personal information, withdraw consent, and nominate another person to exercise your rights. To do so, contact us at [email protected].
8. Data Deletion
You can ask us to delete all data we hold about you, including data received through WhatsApp. Step-by-step instructions are on our Data Deletion Instructions page.
9. Children
Our Services are not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with data, contact us and we will delete it.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
12. Grievance Officer & Contact
For questions or complaints about this Privacy Policy or your data, please contact our Grievance Officer, Rajashree Patil. We will acknowledge your request within 48 hours and resolve it within 30 days.
Rajashree Patil, Grievance Officer
Codelini Rise Private Limited
SY NO 92 & 93, LIG-5, Adarsh Nagar, Ashram Road
Vijayapura, Karnataka 586103, India
Email: [email protected]
Phone: +91 8762959500
WhatsApp: +91 8762959500